01Our Commitment

Heyzzle has an absolute zero-tolerance policy towards child sexual exploitation and abuse (CSAE) and child sexual abuse material (CSAM). We believe that protecting children from online harm is a fundamental responsibility.

This Child Safety Policy outlines our approach to identifying, preventing, and combating any activities on our platform that threaten the safety and well-being of children. We comply fully with all applicable international child protection laws and work proactively with international reporting agencies and law enforcement to eradicate abuse.

02Strict Age Restriction (18+)

Heyzzle is exclusively designed and marketed for individuals who are 18 years of age or older. We forbid anyone under the age of 18 from creating an account or using our platform.

We enforce this restriction through:

• Mandatory Age Selection: All users must select their age during registration using our age picker to verify they meet the minimum requirement.
• Age Lock: Once registered, a user’s age is permanently locked. Any requests to change a registered age must go through strict customer support checks.
• Account Deletion: If we have reason to suspect a user is under 18, we immediately terminate and delete the account.

03Zero Tolerance Policies

We maintain an absolute zero-tolerance stance towards any behavior that exploits or compromises child safety. This includes, but is not limited to:

Child Sexual Abuse Material (CSAM)

We prohibit the uploading, sharing, linking, or transmission of any image, video, audio, or text depicting or describing child sexual abuse material or child sexual exploitation.

Online Grooming & Exploitation

We ban any attempt to contact, groom, coerce, trick, or exploit a minor for sexual, financial, or harmful purposes.

Underage Solicitation

Any user attempting to solicit minors or offering to share illegal content will be permanently banned and referred immediately to reporting authorities.

04Moderation & Detection

Although our core matching consists of encrypted, peer-to-peer live audio calls (which we do not record or listen to), we proactively employ protective safeguards:

• Image Moderation: All profile photos are scanned using industry-standard automated tools to detect and block inappropriate content, including any content containing minors, before they can be uploaded or shared.
• Text Filtering: User bios, profile names, and feedback comments are analyzed to detect patterns, keywords, or indicators associated with child exploitation or grooming.
• Heuristic Audits: We evaluate user behavior profiles to identify bad actors attempting to bypass registration age filters.

05How to Report Abuse

If you encounter a user you suspect is underage, or if you witness any behavior that compromises the safety of a child on our platform, please report it immediately.

You can report abuse by email:

• Email Support: Send a detailed report to [email protected] with the user’s display name, details, and screenshots if possible. Our Trust & Safety team reviews email reports as a priority.

For external reporting, you can also contact:

• NCMEC: Reports can be made online to the National Center for Missing & Exploited Children at www.cybertipline.org or by calling 1-800-843-5678.
• Local Authorities: If you believe a child is in immediate danger, contact your local emergency services or police department.

06Law Enforcement Cooperation

Heyzzle works in close cooperation with law enforcement agencies and regulatory bodies worldwide.

Upon identifying any potential child safety threat or receiving reports of child sexual abuse material (CSAM) or grooming:

• We file mandatory cybertipline reports directly to NCMEC.
• We preserve relevant digital evidence (such as registration data, IP addresses, transaction logs, and device identifiers) in accordance with applicable laws.
• We respond swiftly to legal subpoenas, search warrants, and emergency requests from police departments and judicial authorities.

07Contact Us

If you have any questions or feedback regarding our child protection measures, please reach out to us.

This policy was last updated on 19 May 2026.